Resume & Pitch
After many years as VP of Human Resources for a leading hotel with hundreds of employees, Lynn was ready for a change. While she made many contributions to the hotel's bottom line by instituting policies to counteract a dysfunctional culture with countless union disputes, low employee morale and constant strife had taken its toll.
Her new career objective was to work in another sector as an employee relations director. She sent out hundreds resumes, responded to countless internet postings, but was never called for an interview. Even as an HR professional who makes a living assessing resumes and talent, she was ineffective at communicating her value and identifying realistic opportunities, and relied upon tired and ubiquitious job hunting strategies. Read more...
Then Lynn was recommended for a similar job in another prestigious hotel and in a weak moment she accepted the offer. Daunted by doing the necessary work to actualize her new career goals and discouraged by an unresponsive job market, Lynn made the wrong decision. The people and surroundings changed, but two weeks into this new role she felt trapped and uninspired.
Lynn turned to Get What You Set to detoxify her job search process.
Get What You Set transformed Lynn's resume from a document that marginalized her to a compelling marketing tool. We also helped Lynn target 10 large companies in her geographic area, and gave her the tools to locate the decision makers in all of them. Consider this: Lynn's top prospect has over 200K employees worldwide, yet there are only one or two key decision makers who are relevant. Her mission is to deliver a powerful message that communicates her unique ability to solve the problems that keep them up at night.
Ready to implement a go-to-market strategy created just for her, she was able to break the common, negative career patterns that plagued her search efforts. Lynn no longer attends networking groups that do not yield meaningful contacts and doesn't waste her time late at night responding to internet ads. Armed with Get What You Set's recruiter secrets, her success is just around the corner. Stay tuned...
Human Resources generalist, consultant and corporate trainer with 15+ years experience defining and revitalizing corporate cultures. Highly experienced in project management, training and development and strategic thinking. Excellent negotiation, team building, facilitation and public speaking skills. Strong ability to multi-task in a fast paced environment.
Get This: ‘Generalist’ sounds like a jack-of-all-trades, master of none. In fact, most of the terms used here are generic and could be found on many resumes. Since Lynn wants to work in Employee Relations, this summary must reflect the specific talents that make her an extraordinary candidate in an overcrowded job market. And, because Human Resources is not a revenue producing department, it is critical that Lynn immediately addresses how she has indirectly contributed to the bottom line by containing costs and boosting productvity.
After - Getting It!
Seeking an Employee Relations leadership role in the service sector. Positioned to leverage 15 years of designing and implementing systemic changes that enable an enterprise to optimize its investment in human capital by strengthening productivity. Battle tested experience in raising employee morale, retaining top tier talent and realigning toxic employees and policies to drive organizational efficiencies through a healthier and more competitive workforce.
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Lynn's Resume: Most Recent Job - Not Getting It!
FLAGSHIP PROPERTY OF INTERNATIONAL HOTEL CHAIN New York, NY
Human Resources Director and Trainer 2002-Present
Responsibilities and duties:
- Designed, delivered, assessed and evaluated learning and organizational development programs (i.e.: mentoring, customer service, executive coaching, performance review, development).
- Analyzed and identified organizational issues and implemented strategic solutions, which has led to positively impacting the bottom line.
- Interpreted labor contracts, policies, mediated disputes, conducted investigations, administered disciplinary action, heard grievances and counseled employees on work/life issues.
- Conducted leadership development at all levels of the organization.
- Coached employees on management skills, effective communication, relationship building and other employee related topics.
Flagship Property of International Hotel Chain, New York, NY 2002 - Present
Human Resources Director (4 direct/ 75 indirect reports serving 475 employees) for leading global hospitality company with 3,500 hotels and 535,000 guest rooms across nearly 100 countries. Recruited as a human resources generalist and promoted to department head in nine months by setting higher service standards for the chain. Facilitated the following systemic changes:
Productivity
- Instituted policies, procedures, disciplinary actions and incentives that:
- Netted $4 million annually in payroll savings (3% of overall wage budget)
- Reduced overtime by 84% and unauthorized absences by 71%
- Virtually eliminated employee tardiness
- Earned the respect of union leaders and their support in facilitating positive changes
Recruitment & Retention
- Implemented a "Top Grading" system that pinpointed employees who required further training and enrichment, while replacing over 100 underperforming workers. There were no legal repercussions and the hotel benefited from a more focused, energized and quality driven work force.
Training & Development
- Upgraded all facets of training & development by deploying industry best practices and skills learned from Development Dimensions International.
- Implemented safety and customer service programs across the organization which improved customer satisfaction levels from 65% to 90%.
- Reallocated management resources and conducted executive coaching which enabled employee enrichment programs to flourish and directly impact service levels.
GET THIS: Lynn's resume reinvention through Get What You Set clearly indicates how she is positioned to make broad and sustainable impact upon a company's most important asset; its employees. Now she can articulate her real value that will resonate with prospects in virtually any industry she pursues.
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